As organizations continue to mature their IT Service Management practices, success is no longer measured solely by service levels and operational efficiency. Today's business leaders expect IT to create value, strengthen relationships, and improve user experiences. Join Procept Africa for this insightful webinar where industry experts will explore how BRM (Business Relationship Management) and XLA (Experience Level Agreements) complement the ITIL framework to bridge the gap between IT performance and business outcomes. What You'll Learn The evolution beyond traditional ITIL practices How BRM strengthens business relationships and strategic alignment Why XLAs matter more than SLAs in today's digital workplace Practical approaches for improving customer and employee experience Real-world insights from experienced ITSM professionals Who Should Attend? CIOs CTOs IT Directors Service Delivery Managers IT Service Managers Digital Transformation Leaders IT Governance Professionals Anyone interested in modern IT Service Management Meet the Speakers Sola Oduko ITIL 5 Expert with extensive experience in IT Service Management, governance, and service excellence. Suresh GP International BRM and XLA Specialist with deep expertise in Business Relationship Management and Experience Level Agreements. As organizations continue to mature their IT Service Management practices, success is no longer measured solely by service levels and operational efficiency. Today's business leaders expect IT to create value, strengthen relationships, and improve user experiences. Join Procept Africa for this insightful webinar where industry experts will explore how BRM (Business Relationship Management) and XLA (Experience Level Agreements) complement the ITIL framework to bridge the gap between IT performance and business outcomes. What You'll Learn Who Should Attend? Meet the Speakers Sola Oduko ITIL 5 Expert with extensive experience in IT Service Management, governance, and service excellence. Suresh GP International BRM and XLA Specialist with deep expertise in Business Relationship Management and Experience Level Agreements.